- Clients can submit tickets from their Login
- Clients can manage their tickets
- Clients can close and re-open tickets
- Clients can attach images
- Admin can manage tickets and change status
- Admin can reply in text and images
- Automatic emails sent to clients (new ticket, replies, status of the tickets, ….)
- Status can be change to In Progress, On Hold or Close
- Can have different roles for the users like User, Agent, Manager and supervisor
- And many more customisable features